Onboarding Next Steps
Congratulations on your new OK2Charge Level 2 EV charger! This page has all the important details you will need for installation and connecting it to WIFI.
Installation:
Your charger(s) must be installed by a certified electrician. Attached is a detailed guide to walk them through the steps.
Installation Manuals:
- OK2Charge 40A Installation Manual
- OK2Charge 48A Installation Manual
- OK2Charge 80A Installation Manual
- OK2Charge Stand Installation Manual
CONNECTING TO WiFi
Download the "OK2Charge Installers" app from the Google Play or iOS store and follow the instructions in the installation guide linked above. A QR code to easily find the app is at the bottom of this page, and you should have received your login credentials in an email from us. If you did not receive your credentials to log in, shoot us an email at customercare@ok2charge.com.
OK2Charge Installers App
Here is a video showing how to connect to WIFI in a few easy steps.
Here are a few important things to know about the WiFi connection:
- The charger requires a stable 2.4 GHz connection. If you have a mesh network or “Smart” WiFi and it does not broadcast a separate 2.4 GHz channel, you will need to log into your router to enable one. In rare cases, a separate 2.4 GHz router may be needed.
- If your WiFi password uses special characters, we recommend you change it.
- Check WiFi signal strength. You can use your phone to check the signal at the charger. If the signal is weak, relocate the router closer to the charger or add a WiFi extender. We recommend the AirPort app for iPhones, and for Androids “WiFi Analyzer” by Olgor.com works well. The WiFi signal should be -60 dBm or greater. If you have intermittent or weak connectivity in general, a dedicated cellular router is an option we can provide.
- If you use StayFi at your property, create a 2.4 GHz network in the wireless networks section of the StayFi portal
We'll be here to assist in connecting the charger to WiFi if you need help. After the charger is online, please book an onboarding meeting using the link below and we'll get your account set up per your specific use case. Thanks!